Workplace Politics Pocketbook
It’s the number one cause of stress and its adverse effects cost the economy billions. Workplace politics has bad press, with the vast majority of people linking it to behaviour without integrity. But,...
View ArticleWorking Relationships Pocketbook
As the director of the Creating Working Relationships Programme at Ashridge, one of Europe’s top 20 business schools, Fiona Dent knows how important it is for individuals to work together effectively....
View ArticleVirtual Teams Pocketbook
To be competitive businesses are increasingly going further a field for their talent and skills – drawing together teams of people with the best mix of experience and abilities, regardless of their...
View ArticleTeambuilding Activities Pocketbook
Building teams that are united, motivated and productive is the aim of this collection of practical, easy-to-use activities. They are for use by managers at team meetings and briefings, and for...
View ArticleResolving Conflict Pocketbook
The Resolving Conflict Pocketbook explains what conflict is, how to recognise signs of conflict, how people react to it, how to develop strategies for dealing with it, how to resolve difficulties and...
View ArticleProblem Behaviour Pocketbook
You will buy The Problem Behaviour Pocketbook whether you like it or not! The bully is one of a number of bad behavioural types found in the workplace. There are those that play the martyr (‘I suppose...
View ArticleManaging Customer Service Pocketbook
For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit of building customer loyalty. For example, one study shows...
View ArticleTeamworking Pocketbook
The Teamworking Pocketbook has long been at the heart of the successful Management Pocketbooks Series. A new third edition of this popular title is now published. The Teamworking Pocketbook is written...
View ArticleCollaborative Working Pocketbook
“Within us, collectively, there lives brilliance, even genius, which, if harnessed in the right way, can transform our work”, says author Doug Miller in the Collaborative Working Pocketbook. “The main...
View Article
